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Smooth SMT 735-Fitness-7-35-Folding-Treadmill

Smooth SMT 735-Fitness-7-35-Folding-Treadmill

 

Smooth SMT 735-Fitness-7-35-Folding-Treadmill
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While I wish I could echo the comments on here, I took a gamble on the Smooth Fitness 7.35 treadmill in mid-February and have so far lost my bets. 

Upon arrival in early March (3 weeks from order), the treadmill was incredibly easy to put together. The console is nice and large, speakers decent, the deck plenty long and wide with a solid feel. Unfortunately, that's where the positives stopped. While I bought this treadmill partially for its warranty, I did not expect to use it the first day. 

The initial problem: The treadmill speed is unpredictable to the point of dangerous. 

Upon the first attempt, I set the treadmill on its base speed (0.5 mph) and proceeded to stand on the belt... and it stops! At 6'2" and 180 lbs, the motor and belt shouldn't be stopping by any means. I proceed to stand on the side rails and increase the speed to 1.0 mph. It starts... and stops... and starts... so I decide to reset it as is usual logic with most electronics. 

Again, I place the console on the base speed and just let it run underneath as I stand on the side rails. *Without touching anything*, the treadmill ZOOMS from 0 to top speed with absolutely no notice or gradual lead-up. Just sudden, instant top-speed. 

Now, had I been standing on this, let alone my wife, either of us could have been seriously injured given there was zero notice and nothing was touched. Sure enough, every time from there on, the treadmill exhibited the same problem over and over rendering it unusuable. 

I called Smooth Fitness technical service and to their credit, the technical support person was very friendly, returned calls promptly, and admitted he hadn't seen this type of problem before. He also stated this is a new model and that may be a contributing factor. He suggested having the treadmill replaced; however, customer service wasn't so willing. They gave two options -- pay the $300 shipping to have it returned or the treadmill must be serviced with replacement parts from a local fitness service center. They do *not* exchange units, despite hardware failures. 

The cliche "between a rock and a hard place" comes to mind. As I wasn't looking to spend $300 on top of the $1,500 I already spent on a brand new machine, I reluctantly agreed to have a service rep come out. Two weeks later, a service technician came out (now more than a month after purchase) and suggested a new motherboard. The technician left and another two weeks later the part arrived and a technician was back out to install it. 

For the time being, the treadmill worked alright. It inclined, declined, increased and decreased in speed consistently . . . or at least for the next couple weeks. 

Problem #2: E1 -- Speed Errors 

The console turns on, you can set your programs, and then... nothing. No treadmill movement, just the error code. 

I'm waiting on a resolution on this -- I'll update this review once I hear back from Smooth Fitness, hopefully tomorrow. 

As a final note, I did write a review on Smooth Fitness' website that was honest to the unfortunate facts, but positive to the structural feel and prompt response of technical service. Given it was not the stellar review like their others, they chose not to publish it, to which I can only assuming because it was not glowing. 

In the end, I do believe their treadmills should be quality based upon Consumer Reports and Runner's World; however, when you're given a lemon, how many times should your product need to be repaired before they finally replace it? Particularly when you just paid for it brand new? 

UPDATE on 5/10: Smooth shipped a new motherboard and had a technician come and install it per the warranty. After 24 hours, it is running okay. I have increased the rating from 1 to 2 stars as while I still have reservations about the product, the technical services response on the phone has been good at returning my phone calls.

 

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BuyingSmooth Fitness 7.35 Folding Treadmill

Perfect so far

When I first started looking for a treadmill, I naively thought I should be done in a few hours and spend around 1000. A few weekends later, and after increasing the spending limit to 2000 I was still not satisfied with anything on the market. The reviews and other information available on the popular models are terrible. I expect next to zero problems and full customer support on anything that costs over 1000! 
Finally I ran into this new model, and I knew I had a winner. Delivery time was three weeks (I payed for placement inside the house). Unpacking and assembling was a breeze. Only high quality components. It says Made in Taiwan, which is a strong selling point for me nowadays. 
My wife and I tested it for a couple of hours and so far we love it. Very silent, and it does what it's supposed to do. 
Also, looks even better in real life than it does in the pictures. Not to mention the best warrantee on the market. 
I will update or post another review if I run into major problems with it.

CheapSmooth Fitness 7.35 Folding Treadmill

I'm A Walking, Yes Indeed

PURCHASE & DELIVERY: The transaction was "smooth," and the treadmill was delivered within the timeframe specified. I chose curbside delivery, but the delivery guys placed it inside my garage (which, as I understand it, they weren't required to do). 

MOVING UNIT INTO RESIDENCE: I moved it from the garage into the basement myself (no stairs, THANK GOODNESS!). I'm a male, 5'8" 155 lbs. If you intend to locate this treadmill on an upper floor or up any stairs, be prepared to either pay the delivery guys extra, or have some "strong" friends on standby. At 271 lbs., this is no lightweight machine. 

UNPACKING & ASSEMBLY: After unpacking the treadmill, I put it together in about 45 min. w/o any help. The instructions were pretty simple and clear. I would suggest you raise the deck and make sure it is centered between the arms before finally tightening all the bolts (I didn't do this, and had to loosen the bolts and make a simple adjustment of the two front supports before tightening the bolts again --- the problem I encountered was the deck came into contact with one arm when I raised it). That was the only problem I had with the assembly. All hardware is included along with the tools needed to put the treadmill together: phillips head, allen wrench. I used my longer phillips head screwdriver when installing the two plastic pieces to the base on each side. 

WORKING OUT ON THE TREADMILL: I had to adjust the belt a tad the first time. A T-shaped allen wrench is included for this adjustment. The console is visually appealing, and the pre-programmed workouts are sufficient; or you can manually set up your workout (speed, incline, time). The unit is fairly quiet, but I had to turn up the T.V. a tad to watch a program while working out. It does not include an option for my Ipod, but does have a slot for a memory stick. Just load your music on the memory stick, and it will play through the speakers on the unit. Not the best sound, but it's a treadmill not a home theater unit. You can monitor your heart rate either through the supplied chest strap or by gripping the front rail. As I mentioned earlier, I'm not large so I had no trouble running on the deck. It is solid, and I experienced no unusual shaking or movement of the unit as I ran. This is convenient for me because I usually run on the streets in my neighborhood. I will continue to do that, but on rainy days I don't have to worry about missing my run. I can just lower the deck (very easy to lower & raise), and take off. Lastly there is a fan on the console, but it's not big enough to be helpful; the two holders for water bottles are on each side of the console and fairly accessible; the emergency cut-off switch is attached to a cord that seems long enough to accomodate most people 

CONCLUSION: I looked at the Sole F63 / F80. I would not mind owning either of these. As a matter of fact, I almost purchased a used Sole F63, but the owner backed out at the last minute. I decided on the Smooth 7.35 because of the SPECIAL longer warranty: 7 yrs on parts, 2 yrs. on labor; the deck & motor have a lifetime warranty. Since treadmills are high maintenance machines, the extra warranty sealed the deal. So far, I have had a good experience with my Smooth 7.35.

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This entry was posted on Sunday, February 18th, 2007 at 8:01 am and is filed under Fitness At Home . You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.